The table below presents disqualification reasons that can be found in MetroPCS carrier reports.
|01||Active Sub rule: Subscriber is not active at the end of the day. Applies to all compensation elements.||
Applies to all compensation elements.
Ex: phone was activated in WS/EDGE, but didn't accept payment in QPay. At midnight the phone will be deactivated with this reason code.
|02||Prior History rule: Device upgrade is disqualified for prior usage history.||When transferring service to an older device or device was not deactivated on T-Mobile/MetroPCS network|
|03||Origin rule: Device does not have a BrightPoint/SAP shipment record and is not a BYOD device. Applies to New Acts and Upgrades.|
|06||Account balance rule: Customer account is not current. Applies to all compensation elements.||
When processing add-a-line or change plan and EOD balance is not $0 then transaction gets disqualified.
Ex: additional line is +$35 + 3 QPay fee. If an employee forgets to charge $3 fee then the account would still have a remaining balance at the EOD and dealer would not receive the commission.
|07||Same day upgrade rule: Device upgrade is disqualified for the same day as new activation or another device upgrade for the same subscriber.||When the upgrade is processed as "buyer's remorse" return and then a new device is activated - the dealer loses commission on the initial sale.|
|08||Multi-Upgrade rule: All device upgrades must not occur within 30 days of new activation and BYOD handset upgrades must not occur within 90 days of a previous BYOD handset upgrade for the same subscriber.|
|11||3-day React Rule: Device was not disconnected at least 3 full calendar days prior to reactivation.|| If the device was used on T-Mobile/MetroPCS network within last 3 full days dealer does not get a commission.
The customer has to deactivate the phone with the carrier to get it off the network.
|14||Same Day React Rule: Reacts are disqualified if customer upgrades on the same date.||Reactivate device then upgrade to a new phone on the same date disqualifies dealer from getting a commission on reactivation.|
|15||Termination rule: Terminated dealers and doors do not qualify for compensation||Dealer loses all commissions/payments due to him since last QPay payment|