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Sales Module: Customer Return & Exchange tab

These are the essential features of Customer Return & Exchange tab in Wireless Standard configurations



1 - Customer Return of serial items options

If a Serial item (ex: mobile phone) is being returned, but the item was never sold, give the following options at the point of sale:



- Do not allow to process and warn: in this case when you perform Return without Receipt system will let you to scan serial number of the product, but you will not be able to finalize the sale and system will display the following message.



Do not warn, allow to process: in this case when you perfrom Return without Receipt system will let you to scan serial number of the product and will let you to proceed with product check out

Warn, but allow to process: in this case when you perfrom Return without Receipt system will give you the message that ' You are trying to return serial item that was never sold through this system', however will let you to scan serial number of the product and  proceed with product check out.

2 - Allow Customer Return Without Receipt



As long as this feature is unchecked, the Return without Receipt button will be removed from Returns in POS screen, that will result in inability to receive products which were not sold thru Wireless Standard POS. 

3 - Allow return of items from other stores



As long as this feature is unchecked, user will not be able to Return product through Return with Receipt feature, since they were sold from another location

4 - Allow to enter Cancel Date as a Future Date: as long as this feature is checked, when you are trying to Return Activation through Return with Receipt, system will let you to set Cancel Date as A Future Date 



5 - Phone Serial number exchange - if the original phone is not returning, sell the new phone at retail price, this feature is self explanatory

FRU

In order to enable FRU functionality, first of all create a Non-Inventory Warranty Exchange Fee (if the account life is over 30 days).
Then, go to File/Configuration/Modules/Sales, click on Customer Return & Exchanges Tab:
- check Enable Services option in FRU section
- select the Warranty Exchange Fee
- select the appropriate amount of days for fee application

Bins Configuration:
- Go to Manage/ Stock/ Bin & Grade Codes
- Create FRU bin



- Go to Manage / Stock / Bin Rule Manager
- Select Sales document type and setup FRU bin as default for FRU tab



- Make FRU bin available for regular Sales, PO Receiving and Return to Vendor



Restart Wireless Standard POS for changes to take effect.

FRU Processing
In order to process FRU, go to “Retuns” in the POS screen, then select “FRU” option.





Then,
1) Check if account is active;
2) Select the activation date;
3) Scan the serial number of the returned phone (ESN/IMEI);
4) Select the phone model (use green arrow button);
5) Scan the phone serial number of a new phone (if the product is in stock, the phone model will be selected automatically);
6) Press the “Process” button



If the account is live for more than 30 days, the Warranty ESN Exchange Fee will be added automatically.
In order to complete the transaction, please click on “Check Out” and process the payment.



Return Policy defaults for a New product added. This feature will allow to set up a default Return policy period (in days) for newly created products



 
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